Terms of Service
These terms govern the use of Parla, the AI-powered customer support platform operated by Evolve Decision Science Chile. By creating an account or using the service, your company accepts these terms.
1. Description of the service
Parla is a multi-tenant SaaS platform that centralizes customer support across WhatsApp, Facebook, Instagram, email and a web widget. It includes an AI assistant trained on each client's knowledge base, ticket management, reporting and tooling for support teams. AI-generated replies are automated suggestions and may contain errors: the client company is responsible for reviewing and supervising them.
2. Accounts and responsibility
Each account belongs to a client company, which is responsible for its use, for the agents it invites and for its access credentials. The company must ensure the accuracy and legality of the data it uploads (contacts, conversations, knowledge base articles) and must hold the permissions required to process its own customers' data. Please notify us immediately of any unauthorized use of the account.
3. Plans and billing
Parla is offered through subscription plans with message and agent limits. Billing is processed by Stripe and subscriptions renew automatically at the start of each period unless cancelled beforehand. You can upgrade at any time, effective immediately with prorated charges; downgrades take effect in the next period. Exceeding plan limits may result in additional charges or usage restrictions, always communicated in advance.
4. Acceptable use
You may not use Parla for illegal content, spam, harassment, fraud or infringement of third-party rights, nor attempt to access other client companies' data, circumvent technical limits, reverse-engineer the service, or abuse the AI assistant to generate harmful or misleading content. Violations may lead to suspension of the account.
5. Data and content ownership
Your company remains the owner of its data: conversations, contacts, knowledge base and settings. Parla claims no ownership over that content and uses it solely to provide the service. The platform runs on a multi-tenant isolation model: each client's data is separated by account identifier and database-level access rules. The Parla software, brand and infrastructure remain the property of Evolve Decision Science Chile.
6. Cancellation
You can cancel at any time from Settings > Plan and billing, or by writing to hello@evolveds.ai. The service stays active until the end of the period already paid for, and prorated refunds are not issued. After cancellation we keep your data available for export for 30 days, and then delete or anonymize it unless the law requires otherwise.
7. Limitation of liability
The service is provided "as is". We work to maintain high availability, but we do not guarantee uninterrupted or error-free operation, nor specific outcomes from AI-generated replies. To the maximum extent permitted by law, we are not liable for indirect damages, lost profits or data loss, and our total liability is capped at the amount paid by the client company during the 12 months preceding the event.
8. Changes to these terms
We may update these terms to reflect changes in the service or in applicable law. We will announce material changes by email or inside the panel with reasonable notice. Continuing to use Parla after they take effect means accepting the new version.
Questions about these terms? Write to hello@evolveds.ai.